Why Call-Back Algorithms and Estimated Wait Times Fail
Call-backs are an excellent tool that can benefit both customers and businesses - when they're designed...
Call-backs are an excellent tool that can benefit both customers and businesses - when they're designed...
Airlines have dominated our list of hold time offenders this year. Find out what the Twitterverse...
Looking to take your call center to the next level? We have the answers: find out...
Call center leaders have their work cut out for them. From training new recruits to briefing...
We’re serving up our annual deep dive into trends that will move the contact center industry...
Whatever the size of your contact center, there will likely come a time when you notice...
Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...
Have you ever asked yourself how your leadership style affects your call center operations? You should!...
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